A CCTV Maintenance Contract Proposal

last month, I have drafted a CCTV maintenance contract proposal for a customer. Although until now they haven't gave me a reply, I believe it's worth spending time preparing it.

So, if anyone out there wish to prepare a similar proposal, you can freely refer to my proposal. At this moment, it will be in this page and later I will provide a download link to pdf file.

Here's the sample of proposal

A PROPOSAL FOR ’CCTV MAINTENANCE SERVICES’

 

Prepared FOR:

ABC Consultancy

Prepared by:

CCTV Technology

BRIEF INTRODUCTION

This proposal is prepared in response to your request for “CCTV Maintenance Services Proposal” for ABC Consultancy.

OBJECTIVE

To propose and perform CCTV Maintenance Services for ABC Consultancy located at Tower 2, Which City.

The proposed maintenance service is quarterly schedules for a period of ONE year. To better understanding of the proposal content, we would be very glad if you wish to meet us and give us opportunity to present it to you.

THE PROPOSAL

1.        DEFINITION AND INTERPRETATION

1.1      Definition

“Equipments” means:-

i.     One (1) Unit of 4-Ch MPEG4 Pentaplex DVR.

ii.    Four (4) unit of camera.

“Site” means:

ABC Consultancy, 1st Floor, Tower 2, Which City where the Equipments are placed;

“Maintenance Service” means:-

The maintenance service consisting of the Remedial Maintenance Service (hereinafter defined) and the Preventive Maintenance Service (hereinafter defined) to be provided by our team pursuant to this Agreement for the Customer in respect of the Equipments;

“Remedial Maintenance Service” means:

The on-call assistance for the repair or rectification services provided by our team at the site inclusive of spare parts replacement in the event of any occurrence of malfunctions, breakdowns or faulty operations in respect of the Equipments or any part thereof to be carried in the way and manner more particularly described in Clause 2.3 -Clause 2.7 hereunder;

“Preventive Maintenance Service’ means:-

The quarterly inspections of the Equipments to be carried out by our team at the Site which to be carried in accordance with its Scope of Preventive Maintenance Service appended hereto as Appendix 1;

2.        PROVISION OF THE MAINTENANCE SERVICE

2.1   In consideration of the Total Maintenance Service Charge (hereinafter defined) we shall throughout the entire duration of the Term provide the Maintenance Service subject to the terms and conditions of this proposal.

Preventive Maintenance Service

2.2    CCTV Technology shall provide the Preventive Maintenance Service on the date and time as agreed upon by the Parties and in accordance with its Scope of Preventive Maintenance Service as set out under Appendix 1. Any changes to the said date and time as stated therein shall be mutually agreed upon by both Parties and reduced in writing. In this proposal the preventive maintenance schedule shall be based on quarterly visit.

Remedial Maintenance Service

2.3    CCTV Technology shall provide the Remedial Maintenance Service in the way and manner prescribed as follows:

a)      to provide unlimited Remedial Maintenance Service at no additional charges during the Coverage Hours (hereinafter defined) upon the receipt of the Customer’s call;

b)      to provide instant phone support at no additional charges during the Coverage Hours (hereinafter defined) upon the receipt of the Customer’s call;

c)      to be fully responsible for the Equipments in the event it is deemed necessary to remove the Equipments or any part thereof from the Site to conduct the Remedial Maintenance Service until the successful completion and re-installation of the Equipments at the Site to the Customer’s satisfaction.

         Remedial Maintenance Service Terms and Conditions

2.4    This Remedial Maintenance applies only to defects in parts and workmanship supplied by CCTV Technology relating to normal use. It does not cover:

(a)      equipment supplied by other or previous contractor;

(b)      damage incurred in shipping or handling;

(c)      damage caused by disaster such as fire, flood, wind, earthquake or lightning;

(d)      damage due to causes beyond the control of CCTV Technology such as excessive voltage, mechanical shock or water damage;

(e)      damage caused by unauthorized attachment, alterations, modifications or foreign objects being used with or in conjunction with the product;

        

Equipment supplied by other Contractor

2.5    CCTV Technology will not take responsible of equipment supplied by other contractor.

Coverage Hours

2.6    The Remedial Maintenance Service shall be made available to the Customer next business day from Monday to Friday and shall exclude all public holidays.

Call Response                                                 : immediate 24 hours 24x7

On site Remedial Maintenance Service         : next business day

Contact Details

2.7    Contact details of CCTV Technology and its personnel are as follows:

(a)      during business hours-Hotline:

3.        INVESTMENT CONSIDERATION AND PAYMENT TERMS

Quarterly Preventive and Remedial Maintenance.

3.1    The charges for the provision of the Maintenance Service for the entire duration of the Term shall amount to a sum of Fifteen Thousand Six Hundred (15,600.00) only inclusive of labor, travelling expenses and management fees (“Total Maintenance Service Charges”).

FOR CCTV TECHNOLOGY

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SIGNATURE

NAME:

DESIGNATION:

DATE:

COMPANY STAMP:

FOR ABC Consultancy

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SIGNATURE

NAME:

DESIGNATION:

DATE:

COMPANY STAMP: